Refund policy

At Fen Ridge Designs, each product is custom-made to order. Because of the personalized nature of our items, we do not accept returns or exchanges, except in cases where an item is defective or incorrect.

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Damaged or Defective Items

If your item arrives damaged, contains an engraving error, or does not match the approved design:

Include your order number, a brief description of the issue, and photos showing the problem

If the issue is confirmed, we will remake and ship the corrected item at no additional cost

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Non-Returnable Items

We do not accept returns for the following:

Custom orders with customer-submitted errors (e.g., incorrect names, spellings, or logo files)

Buyer’s remorse or change of mind after ordering

Variations in color, grain, or texture due to natural materials (wood, leatherette, etc.)

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Order Cancellations

Orders may be canceled within 12 hours of purchase. After that time, production may have begun and the order cannot be canceled or refunded.

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Replacements Only

If eligible, we offer replacements only for defective or incorrect products. We do not offer cash refunds on custom items.

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If you have questions about your order, please contact us at info@fenridgedesigns.com. We’re happy to help.